How can we help?
Answers about Sully, your account and your data. PermitLogic customers: open Help in the sidebar to search the guide or message our team, or call (866) 464-1540. Either way, a person reads every message.

Using Sully
What does Sully do?
It's a home-improvement project manager: a step-by-step plan, materials and shopping list, budget, tool shed, and permit help that checks your town's published rules first. Sully, the app's AI guide, walks you through it.
Which towns are covered?
Sully is designed for any U.S. town, using a town, county, state, model code ladder. Results depend on what your town publishes. When a rule can't be found, the report says so and tells you who to call.
Is the report a permit or legal advice?
No. Your local permit office issues permits and decides. Sully gives general guidance, not legal or engineering advice.
A rule in my report looks wrong.
Tap “this looks wrong” on the rule, and confirm it with your permit office. If you'd like us to look too, email us the project type and town.
How will Hire a pro work?
With Hire a pro, you choose whether to connect and see what's shared first. If we add pro-matching partners in the future, we may earn a fee when you connect with a pro through them. We'll disclose it right there.
My permit application was denied.
Open the project and start denial recovery. Take a photo of the letter or paste its text, and Sully explains each reason, the fix and the next steps. It's included with a Sully Stamp for that project, or with Sully Pro.
Account and data
Do I need an account?
Sign in with Apple or Google to save your projects across devices.
What happens to my photos and sketches?
They're stored with your project so Sully can use them in your schematic, report and packet. See our privacy policy.
Can I get a copy of my packet?
Yes. The filing packet is a PDF you can save, print or email from the app.
More answers in the full FAQ.
Contact
Bugs, billing, feedback or corrections. Include your device and app version if something went wrong. A person reads every email.
By mail
TriLumen Systems
PO Box 4242
Scranton, PA 18505
Delete your account
You can delete everything from inside the app:
- Open the app to Home
- Tap Settings at the bottom of Home
- Under Your data, tap Delete account and data
- Tap Delete everything to confirm
This permanently deletes your account and all projects, conversations, photos and reports. It can't be undone. Deleting your account doesn't cancel a Sully Pro subscription; cancel it in the account settings of the store you subscribed through. If you used Sign in with Apple, you can also remove the app under Settings, Apple ID, Sign in with Apple. No access to the app? Email hello@permitlogicai.com from your account's address and we'll delete it for you.
Get Sully on your iPhone.
Sully is on the App Store for iPhone. It also runs in your browser at sully.permitlogicai.com, with the same account.